Return and Refund Policy

Thank you for shopping at Froovella!

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

 


Interpretation and Definitions

 


Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 


Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Meritana Digital Private Limited, Hafed Warehouse Complex, Lawrence road Industrial area, Wazirpur, North West - Delhi 110034.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Froovella, accessible from www.froovella.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable


Your Order Cancellation Rights

You are entitled to cancel Your Order if the order has not been packed.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@froovella.com

By visiting this page on our website: http://www.froovella.com/contact

By phone number:(+91) 9582990995, (+91) 9582990990

By Toll-free number: 1800-123-7885 (6 a.m. to 9 p.m.)

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Refund

We will happily refund if the product You have purchased from Froovella is faulty, damaged, or inedible. However, you must notify us within 24 hours of the product being delivered. We will use the same means of payment as You used for the order.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@froovella.com

By visiting this page on our website: http://www.froovella.com/contact

By phone number:(+91) 9582990995, (+91) 9582990990

By Toll-free number: 1800-123-7885 (6 a.m. to 9 p.m.)